ENEOS Group Philosophy
The ENEOS Group has formulated a Group Philosophy that sets forth the Mission that it will fulfill for society and its Our Five Core Values. Based on this Group Philosophy, it has created a Code of Conduct that establishes guidelines for day-to-day business activities and made a powerful commitment to realizing the Group Philosophy. The entire Group works as one to carry out related activities.
ENEOS Group Philosophy
- Mission
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Harnessing the Earth's power
for the common good and for the day-to-day life of each individual,
we will contribute to the development of our communities
and help to ensure a vibrant future
through creation and innovation in energy, resources, and materials.
- Our Five Core Values
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- As a member of the community
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- High ethical standards
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Based on our core principles of integrity and fairness,
we conduct all of our business activities in accordance with
our high ethical standards.
- Health, safety, and environment
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We give the highest priority to health, safety and environmental
initiatives, which are vital to the well-being of all living things.
- Supporting day-to-day life
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- Focus on customers
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We strive to meet the expectations and evolving needs of
our valued customers and of society as a whole through
the stable provision of products and services while creating
new value as only we can.
- For a vibrant future
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- Taking on challenges
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Taking changes in stride, we rise to the challenge of
creating new value while seeking innovative solutions
for today and tomorrow.
- Moving Forward
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Looking to the future, we continue to grow,
both as individuals and as a company, through the personal
and professional development of each and every employee.
Group Code of Conduct
Introduction
1. Positioning of ENEOS Group Code of Conduct

This ENEOS Group Code of Conduct (hereinafter referred to as the "Code of Conduct") is a set of standards that we, as the ENEOS Group directors, officers and employees, apply in order to realize the ENEOS Group Corporate Philosophy through our business activities and fulfill our social responsibilities. The Code of Conduct, as the foundation of all of our corporate regulations, shall serve as the cornerstone for making judgments in all of our business dealings.
2. Important aspects in living up to the Code of Conduct
We, as the ENEOS Group directors, officers and employees, shall comply with this Code of Conduct when performing our duties. When violations of this Code of Conduct are found, they shall not be overlooked, and each one of us must do what we can to deal with such issues. Executives and supervisors shall fulfill their obligations according to their responsibilities so that all business operations are carried out in accordance with this Code of Conduct.
Ask yourself the following questions if you are in doubt as to what is the correct course of action in performing your day-to-day business operations.
- Is your conduct and the conduct of others around you in compliance with laws and regulations, the Code of Conduct, and high ethical standards?
- Can you unreservedly give an account of your conduct to the people around you, including your family and friends?
- Can you respond with confidence to questions about your conduct from third parties or the authorities, or reports by the media?
3. Applicable scope of the Code of Conduct
In principle, this Code of Conduct is applicable to all directors, officers and employees who work at ENEOS Holdings, Inc., and its subsidiaries. We also encourage companies that are part of our value chain to comply this Code of Conduct.
These companies include, but are not limited to, suppliers of raw materials, logistics companies, construction companies, and sales companies.
4. Relation to national and local laws
We, as the ENEOS Group directors, officers and employees, respect this Code of Conduct, in addition to local laws and customs. National and local laws will take precedence over the Code of Conduct when the provisions of such laws are more rigorous than the Code of Conduct.
ENEOS Group Code of Conduct
- 1Compliance
- 1We ensure compliance with laws, contracts, and corporate regulations and follow social norms and customs in an appropriate manner.
- 2We shall neither ignore nor participate in any compliance violations.
- 2Safety and security
- 1We regard safety and security as the foundation of our business activities, set high safety and security standards, always ensure safety and security, and take appropriate measures to prevent any incidents and injuries.
- 2We have established preventive and emergency measures to minimize damage to our business sites caused by natural disasters, including earthquakes. We also make every effort to protect the lives and safety of our directors, officers and employees, communities, and others concerned.
- 3We shall not work under the influence of alcohol or drugs, when ill, or under other conditions where safety cannot be ensured.
- 3Environmental conservation
- 1We recognize that we are stewards of the environment and its limited resources. We strive to conserve biodiversity and natural capital, including, but not limited to, water, soil, and the atmosphere, and contribute to the development of a sustainable society.
- 2We strive to promote renewable energy and energy conservation in order to contribute to the development of a decarbonized society.
- 3We strive to contribute to the establishment of a circular economy by reducing, reusing and recycling, while using resources effectively and efficiently.
- 4We strive to take actions to promote sustainable production and consumption for the benefit of society while taking the same actions throughout our value chain, including, but not limited to, resource development, procurement, production, distribution and sales.
- 4Health enhancement
- 1Health is the core element of our business continuity and development. We take active measures to maintain and enhance the mental and physical health of individuals employed by our group companies.
- 2We endeavor to identify and evaluate health disorders related to our business activities and promote measures to reduce such risks. We also collect and provide information to external sources in order to ensure the sustainable development of occupational health.
- 5Respect for human rights
- 1We shall not infringe on human rights through our business activities. We respect internationally-accepted human rights standards and diversity, acknowledging differences pertaining to gender, age, nationality, race, ethnicity, skin color, culture, thought, religion, belief, political opinions, sexual orientation, and the presence or absence of disability.
- 2We shall not engage in any type of discrimination or harassment.
- 3We shall not engage in any forms of forced labor or child labor.
- 4We shall not engage in business transactions which may lead to the prolongation of conflicts, human rights violations, or inhumane acts.
- 6Product and service quality
- 1We always conduct our business activities with a spirit of innovation and a willingness to take on challenges.
- 2We strive to contribute to the solution of domestic and international social issues and gain customer satisfaction and trust by developing and providing innovative technology and useful products and services.
- 3We comply with domestic and international standards for the products and services we provide. We perform quality control and risk management, covering areas such as safety, security, environment and health. We also strive to provide a stable supply of goods and services, even in the event of emergencies.
- 4We always provide our customers with appropriate and clear labels and explanations on our products and services, and we respond promptly and sincerely to customer inquiries.
- 5In the event of malfunctions in our products or services, we strive to conduct exhaustive investigations andimplement measures to prevent recurrence.
- 7Equitable and fair transactions
- 1We comply with domestic and international laws concerning competition and laws and regulations concerning security and trade, and conduct our business transactions in a fair and equitable manner.
- 2We grow and develop along with our domestic and international customers, suppliers and business partners, and we build healthy relationships with them in order to contribute to society.
- 3We respect the intellectual property rights of third parties.
- 4We shall not receive cash, gifts or favors from our suppliers and clients nor give cash, gifts or favors to them in contradiction with our high level of ethics, embodied in our Group philosophy. Even in cases where we do give or receive gifts or favors within socially accepted limits, we maintain transparency and ensure that there is no inappropriate influence on business decisions.
- 5We stand firm against antisocial forces and organizations and shall not have any relationships with them.
- 8Appropriate relationships with governments and public administrations
- 1We maintain transparent relationships with governments and public officials.
- 2We shall obtain the necessary confirmation and approval from the appropriate person(s) with authority before we commence any political activities (including lobbying activities) as a company.
- 3We shall not bribe or give anything of value to any domestic or foreign public officials (including parties legally regarded as public officials and individuals subject to other regulations).
- 9Avoidance of conflicts of interest
- 1We place priority on the interests of the company, not on the interests of individuals, in all of our business activities.
- 2We shall not engage in activities that contradict the interests of the company without prior approval from the company.
- 10Corporate asset protection and management
- 1We properly maintain, manage, and protect corporate tangible and intangible assets.
- 2We shall not use corporate tangible and intangible assets for purposes other than business activities.
- 3We protect new discoveries or inventions made in the course of business activities as corporate intellectual properties.
- 11Information management and disclosure
- 1We obtain information (both internal and external) through appropriate means within the scope of our business duties, and shall not utilize such information for purposes outside of our business duties.
- 2We specify the intended use and scope when obtaining and utilizing personal information. We rigorously manage personal information and give the utmost attention to its protection.
- 3We produce all records and reports required in the course of our business activities in an accurate, complete, and timely manner, based on facts.
- 4We rigorously protect the confidentiality of corporate information, based on the degree of confidentiality (e.g., by prohibiting unauthorized personnel from accessing certain company information). We ensure the accuracy and reliability of corporate information, properly organize and retain it, and make it available whenever necessary.
- 5We shall not engage in insider trading.
- 6We disclose corporate information accurately, clearly and in a timely manner using appropriate means, in order to ensure smooth communication with various stakeholders.
- 12Establishment of a healthy work environment
- 1We strive to enable all personnel to carry out their business operations in the workplace with vigor, and to enable ourselves, our families and our colleagues to lead healthy and cultured lives by promoting health care and work-life balance.
- 2We promote diversity in order to enable diverse individuals to maximize their abilities.
- 3We strive to secure and maintain a pleasant work environment through interactive dialogue and ongoing communication.
- 4We strive to train our people, and seek to enhance the abilities of ourselves and others.
- 5We shall obtain the necessary confirmation and approval from the appropriate person(s) with authority before we commence any religious activity, political activity, or any similar activities during work.
- 13Contribution to the development of civil society
- 1We respect the environment, culture and customs in all of our business locations, and communicate, cooperate and collaborate with local communities, local governments, and civic groups, among others.
- 2We contribute to the development of civil society through social contribution activities.
- 14Actions for violations and measures to prevent recurrence
- 1We seek to address violations or possible violations of this Code of Conduct by reporting to the relevant supervisors, consulting with the appropriate departments, or using the whistleblower system.
- 2We shall not take any unfavorable action against individuals who report violations or possible violations of this Code of Conduct.
- 3We shall conduct thorough investigations into the causes of any violations of this Code of Conduct when they occur, and determine and execute effective corrective measures.
We recognize that we will be subject to disciplinary action in accordance with employment regulations and other applicable rules if we engage in conduct prohibited by this Code of Conduct.
Commitment to Realizing the Group Philosophy
Supporting "today's normal,"
taking the lead for "tomorrow's normal."
We continue to support everyday life with tireless efforts and strong leadership.
We take action for positive change and continue to take on challenges,
while pursuing every possible combination of the strengths of
diverse people, technologies, and ideas.
ENEOS Commitment to Realizing the Group Philosophy (2:08)